German traditional Gifts - handmade wooden art from the Erzgebirge in Germany

Replacement parts for Erzgebirge items

The Erzgebirge manufacturers pay great attention that broken or lost parts can be replaced. This is a big difference to manufacturers of cheap imitations from Asia that have appeared on the Volkskunst market lately. The Erzgebirge manufacturers do everything they can to supply you with replacement parts for your Original Erzgebirge items like Christmas pyramids, nutcrackers, incense smokers, music boxes and candle arches (Schwibbogen). For many items those parts are still available long after an item has been discontinued by the manufacturer.

We can get most replacements parts you might need for items made by one of our Erzgebirge manufacturers. The name of the manufacturer is very important if you would like us to get parts for you. If the part was made by a different manufacturer than the item iteself then it is very likely that the replacement part will not fit (e.g. wings for a Christmas pyramid). Particularly overseas customers we ask to inform us as precise as possible about the the part that is needed. The shipping costs for parts to the USA, Canada or Australia are usually between 15,00 to 30,00 Euros and we do not want to disappoint you with a part that does not fit when it arrives (s. below for more information on what we need to know).

Of course we also take care of your concerns if the item was not bought at the Erzgebirge-Palace. We are dedicated to Erzgebirge products and try very hard to solve concers of customers of Original German Erzgebirge.

These are the manufacturers we can get parts of

• Christian Ulbricht
• Holzkunst Gahlenz
• Kunstgewerbewerkstätten Olbernhau
• Kunstgewerbe Frieder und Andre Uhlig
• Müller Kleinkunst
• Richard Glässer
• Saico Seiffen
• Seiffener Volkskunst e.G.
• Steinbach
• Theo Lorenz

These kind of replacement parts we can get for you:

1. Replacement parts for Christmas Pyramids
   • Candle holder for Christmas Pyramids
   • Wings
   • Wing holders
   • Figures and other decorative parts
2. Replacement parts for candle arches / Schwibbogen / light arches
   • Bulbs
   • Electric Candles
   • Figures and other decorative parts
3. Replacement parts for music boxes
   • Musical movements
   • Figures and other decorative parts
4. Replacement parts for nutcrackers and incense smokers
   • Parts of the body
   • Most other parts of the smokers and nutcrackers that they carry etc.

Please contact us and let us know as much as possible about the item you need parts for:

• Type of item: e.g. nutcracker
• Manufacturer (very important): e.g. Steinbach
• Item number of Erzgebirge Palace or manufacturer: e.g. 101700001678
  If you do not find the same item on our website you might find a very similar item. You can also send us a picture of your item.
• Part you need: e.g. mustache

We will try to help you and get in contact with the manufacturer immediatly.